Logo
Submit a request
  1. Ever New
  2. Returns and Exchanges
  3. FAQs

FAQs

Follow New articles New articles and comments
  • When will I receive my returns shipping label?
  • What if my item doesn’t fit, I change my mind or my item is faulty?
  • What if I received my item as a gift?
  • Can I return an item purchased at an Ever New store online?
  • Can I return an item purchased online to an Ever New store?
  • Can I return sale items?
  • When will I receive my refund/exchange?
  • How do I know if you've received my return?
  • Do your cover return postage costs?
  • How do I return or exchange an item(s) purchased online?
  • I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?
Ever New

Customer service contact details:
1 (855) 383-7876
Monday – Friday
8:00am – 4:00pm PST
(Excluding Public Holidays)

English (US) Français (Canada)