Refund
Returns take 3-7 business days to reach our warehouse. Once your return is received, your refund request will be processed within 7 business days. We’ll send you an email once we’ve successfully processed your refund, and you should then see the funds appear in your bank account within 3-5 business days.
Refund to an e-gift card
Once approved, your refund will be loaded onto an Ever New e-gift card. You’ll receive a separate email containing your e-gift card number.
For any additional assistance with the returns process, please contact our friendly Customer Service Team by visiting our Contact Us page. Alternatively, you can call us at 1 (855) 383-7876 or email us at customerservice@evernew.ca.