Returning an online purchase

If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store (online purchases only) or return the item to any of our Ever New Stores.

Please note, your item(s) must meet our Returns Policy Conditions to be eligible for a refund or exchange.

A standard return postage charge of $9.95 applies and is the responsibility of the customer, except in cases where the return is due to a product defect or delivery error. In such instances, the postage cost will be refunded upon completion of the return process.

HOW TO INITIATE AN ONLINE RETURN REQUEST

1. Go to our Returns portal.
2. If you have an account with Ever New, enter your email address and password under ‘Existing customers’, then select ‘LOG IN’. If you checked out as a guest, enter your email address and order number under ‘Don’t have an account?’, then select ‘LOG IN’.
3. Locate the order you wish to return and select ‘RETURN ITEMS’. Please note, orders over 30 days old cannot be returned and will not be displayed on this page.
4. Accept the ‘Rules of Returns’
5. Select the item(s) you wish to return, complete the form provided, and select ‘CONTINUE’.
6. Review your return details to make sure all information is accurate and complete, then select ‘CONTINUE’.
7. Select ‘CONFIRM AND PAY’ to pay for your returns postage label and finalise the return. Once you’ve submitted your return request, you’ll receive a confirmation email containing your pre-paid returns postage label. Follow your item's journey back to our warehouse using the tracking number provided (above the barcode) on your returns postage label.

A confirmation email will be sent to you once your return has been completed.

For any additional assistance with the returns process, please contact our friendly Customer Service Team by visiting our Contact Us page. You can also call us at 1 (855) 383-7876 or email us at customerservice@evernew.ca.