Website

How to shop with Ever New online

• Items sold out online or coming soon
• Sending your order as a gift
• Changing or cancelling an order once placed
• Proceed to purchasing items
• Add items to your bag
• Is it safe to order online?

My Account

• How can I update my details in my Ever New account?
• What if I forget the password for my Ever New account?
• Do I need to create an account to shop online?

Gift Cards

• Can I use my gift/exchange card both online and in-store?
• What happens if I lose my gift/exchange card?
• How do I check my gift/exchange card balance?
• How long is my gift/exchange card valid for?
• How do I redeem my gift/exchange card online?
• How do I purchase an Ever New e-gift card online?

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Payment

• My payment method was not accepted
• Card and Payment Options

Technical Issues

• Who do I contact if I am having technical issues with the website or my online payment?

Promotional Codes

• How do I enter a promotional code?

Wishlist

• How do I add items to my Ever New wish list?